Check your mailbox! Some of our packages in bags fit in there so that could be the answer!
If you ordered multiple items, they could be arriving separately! Some items ship directly from the vendors, in which case you may receive multiple deliveries.
If you don't find it there try checking with your doorman / landlord / helpful roommate to see if they have seen it.
While we cannot take responsibility for items lost in transit we can definitely help track it down so please shoot us an email and we'll see what we can do!