Fear not! You will receive en email with the tracking information as soon as we ship it. Please allow up to 2 business days for the tracking to update.
If you ordered an item that is made-to-order, please refer to the product page for information regarding production timelines!
We do ship to Canada for $25. For orders over $175, we will ship to Canada for free! Heads up, you may still need to work out any necessary customs duties or fees.
For international orders outside of Canada, shipping costs will be calculated at checkout. You may still be on the hook for any necessary customs duties or fees.
All international orders are final sale and not eligible for returns or exchanges.
All orders are usually processed and packaged in Brooklyn, New York unless they are shipped directly from the vendor, which will be noted on the product page.
Please allow up to 2 business days for your order to process. For domestic addresses, please allow an additional 5-7 business days to receive your order depending on your location and shipping method.
If your order was for a product that was made-to-order, please refer to the product page for guidance on production timelines.
Check your mailbox! Some of our packages in bags fit in there so that could be the answer!
If you ordered multiple items, they could be arriving separately! Some items ship directly from the vendors, in which case you may receive multiple deliveries.
If you don't find it there try checking with your doorman / landlord / helpful roommate to see if they have seen it.
While we cannot take responsibility for items lost in transit we can definitely help track it down so please shoot us an email and we'll see what we can do!
If you aren’t happy with your order for any reason you can return your item(s) in the original condition and packaging with a valid proof of purchase within 14 days of delivery. Exchanges are not guaranteed due to limited inventory, but will be granted when possible. To start a return please email us and we’ll send you a prepaid shipping label to send your item(s) back!
Please check out our full refund policy for all of the details on returns and exchanges. We do charge an $8 shipping / restocking fee for all refunds to our original payment method but we waive that fee if you decide to get your refund as store credit.
Sale items are eligible for exchange only. Items purchased with a promo code of 20% off or more are considered sale items and are therefore eligible for exchange only. Final sale items are not eligible for returns or exchanges.
We aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.
Merchandise purchased during a sitewide sale or on sale, are eligible for exchange only, and may not be returned for a refund.
Final sale items are not returnable or exchangeable.
Oh no! We’re so sorry about that!! If you have a damaged or defected item, email us with a photo of the damage and your order number.
We know online shopping can be tricky for fit and sizing, especially if you haven’t shopped one of our amazing brands before.
If you have a question about a particular brand or style fit, please don’t hesitate to reach out and we’ll help you find the right size.
If it fits you well, we bet you’ll treasure it for longer, which is another way to be sustainable and cut down on waste!
So savvy! But unfortunately, discount codes cannot be combined. Only one code at a time may be used when shopping online.
We will honor a sale to those that purchased items 24 hours before the start of the sale. Any purchases made outside of this time frame will not be honored.
Afterpay is a service that allows you to shop now and pay later in four installments made every two weeks without any interest.
Simply shop online and add items to your shopping bag, then check out as normal. At checkout, choose Afterpay as your payment method. If you’re a first-time customer, you’ll need to register with Afterpay and provide payment details. If you’re a returning customer, you’ll just log in as usual to make your purchase. It’s that easy!
Afterpay orders are delivered in accordance with SENSE of SHELF’s shipping policy, and will be sent directly after your purchase, like any orders placed on senseofshelf.com. Visit our FAQs page for more information.
You can return your Afterpay purchase in accordance with our return policy. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at email@example.com.