Sustainable fashion | FAQs | SENSE of SHELF

We do!!!

We do ship to Canada for $25. For orders over $175, we will ship to Canada for free! Heads up, you may still need to work out any necessary customs duties or fees.

For international orders outside of Canada, shipping costs will be calculated at checkout. You may still be on the hook for any necessary customs duties or fees.

All international orders are final sale and not eligible for returns or exchanges.

All orders are usually processed and packaged in Brooklyn, New York unless they are shipped directly from the vendor, which will be noted on the product page.

Please allow up to 2 business days for your order to process. For domestic addresses, please allow an additional 5-7 business days to receive your order depending on your location and shipping method.

If your order was for a product that was made-to-order, please refer to the product page for guidance on production timelines.

Check your mailbox! Some of our packages in bags fit in there so that could be the answer!

If you ordered multiple items, they could be arriving separately! Some items ship directly from the vendors, in which case you may receive multiple deliveries.

If you don't find it there try checking with your doorman / landlord / helpful roommate to see if they have seen it.

While we cannot take responsibility for items lost in transit we can definitely help track it down so please shoot us an email and we'll see what we can do!

If you aren’t happy with your order for any reason you can return your item(s) in the original condition and packaging with a valid proof of purchase within 14 days of delivery. Exchanges are not guaranteed due to limited inventory, but will be granted when possible. To start a return please email us and we’ll send you a prepaid shipping label to send your item(s) back!

Please check out our full refund policy for all of the details on returns and exchanges. We do charge an $8 shipping / restocking fee for all refunds to our original payment method but we waive that fee if you decide to get your refund as store credit.

Sale items are eligible for exchange only. Items purchased with a promo code of 20% off or more are considered sale items and are therefore eligible for exchange only. Final sale items are not eligible for returns or exchanges.

We aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.

We know online shopping can be tricky for fit and sizing, especially if you haven’t shopped one of our amazing brands before.

If you have a question about a particular brand or style fit, please don’t hesitate to reach out and we’ll help you find the right size.

If it fits you well, we bet you’ll treasure it for longer, which is another way to be sustainable and cut down on waste!

Simply shop online and add items to your shopping bag, then check out as normal. At checkout, choose Afterpay as your payment method. If you’re a first-time customer, you’ll need to register with Afterpay and provide payment details. If you’re a returning customer, you’ll just log in as usual to make your purchase. It’s that easy!

You can return your Afterpay purchase in accordance with our return policy. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

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